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RO4 Our regulation of the National Lottery Licence

National Lottery consumer sentiment data

This data is taken from the Gambling Survey for Great Britain (GSGB).

The National Lottery is a national asset, and it is important that it generates positive sentiment among participants. The aim of our regulation is to ensure that consumer sentiment remains positive about the National Lottery brand across several areas. This data is taken from the GSGB and reflects responses to our survey in these areas. As the current National Lottery Licence began in February 2024, we are presenting the data from that point onwards.

Consumer sentiment about the National Lottery

To what extent do you agree with these statements about the National Lottery?

Consumer sentiment about the National Lottery
Quarter Today I think that the National Lottery... Agree (percentage) Neither agree or disagree or do not know (percentage) Disagree (percentage)
October 2025 to December 2025 ...is honest and trustworthy 39.3% 51.2% 9.0%
...is well run 35.4% 56.3% 7.7%
...encourages people to play its games responsibly 37.4% 54.8% 17.2%
...is innovative 15.1% 67.1% 17.1%
July 2025 to September 2025 ...is honest and trustworthy 50.0% 38.0% 13.0%
...is well run 48.0% 41.0% 11.0%
...encourages people to play its games responsibly 36.0% 43.0% 22.0%
...is innovative 21.0% 55.0% 25.0%
April 2025 to June 2025 ...is honest and trustworthy 49.0% 38.0% 13.0%
...is well run 46.0% 42.0% 12.0%
...encourages people to play its games responsibly 38.0% 43.0% 22.0%
...is innovative 21.0% 55.0% 24.0%

To what extent do you agree with these statements about the National Lottery? April 2024 to March 2025

To what extent do you agree with these statements about the National Lottery? April 2024 to March 2025
Quarter Today I think that the National Lottery... Agree (percentage) Neither agree or disagree or do not know (percentage) Disagree (percentage)
January 2025 to March 2025 ...is honest and trustworthy 42.6% 46.2% 11.2%
...is well run 37.7% 33.9% 12.5%
...encourages people to play its games responsibly 31.3% 61.8% 12.9%
...is innovative 17.0% 62.4% 20.6%
October 2024 to December 2024 ...is honest and trustworthy 37.9% 51.4% 10.9%
...is well run 24.6% 52.5% 8.5%
...encourages people to play its games responsibly 27.7% 51.8% 18.5%
...is innovative 15.6% 66.2% 18.1%
July 2024 to September 2024 ...is honest and trustworthy 37.6% 51.6% 10.9%
...is well run 33.8% 56.9% 9.3%
...encourages people to play its games responsibly 27.8% 53.0% 19.2%
...is innovative 14.8% 65.4% 19.7%
April 2024 to June 2024 ...is honest and trustworthy 36.4% 52.8% 10.8%
...is well run 32.9% 57.9% 9.2%
...encourages people to play its games responsibly 28.7% 53.3% 18.1%
...is innovative 15.2% 65.6% 19.2%
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