Consultation response

Changes to LCCP on ADR, CI and RET contributions

A summary of the responses to our consultations on changes to LCCP requirements for customer interaction and alternative dispute resolution (ADR) providers.

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Published
31 July 2019

Last updated
22 June 2022 - Changes

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Contents

• Changes to LCCP on ADR, CI and RET contributions

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• Executive Summary
• Introduction
• Alternative dispute resolution
• Customer interaction
• • Introduction
  • Consultation proposal
  • Proposed changes to Social responsibility code 3.4.1 (1a)
  • Proposed changes to Social responsibility code 3.4.1 (1c)
  • Proposed changes to Social responsibility code 3.4.1 (2)
  • Our proposal to remove ordinary code 3.4.2
  • Amended Social Responsibility Code 3.4.1 Customer Interaction
• Research, Prevention and Treatment contributions
• Appendix A: Amended social responsibility code of practice 6.1.1 – complaints and disputes
• Appendix B: Amended social responsibility code of practice 3.4.1 – customer interaction
• Appendix C: Amended social responsibility code of practice 3.1.1 – combatting problem gambling

Summary of responses - Licensing changes

Contents

1. Proposal 1: Policy position in relation to dual regulation products Proposal 1 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
2. Proposal 2: Changes to complete applications Proposal 2 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
3. Proposal 3: Clarification of relevant persons Proposal 3 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
4. Proposal 4: Timescale for using licence Proposal 4 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
5. Proposal 5: Clarification of suitability criteria Proposal 5 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
6. Proposal 6: Clarification of financing arrangements Proposal 6 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
7. Proposal 7: Addition of new examples to update the Commission about Proposal 7 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.
8. Proposal 8: Minor updates to reflect minor changes to processes in the policy Proposal 8 of the Licensing, Compliance and Enforcement Policy consultation response, including the consultation question, respondents' views, and our position.

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Last updated: 22 June 2022

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