Report

Consolidation of operator complaints and disputes data October 2019 – September 2020

The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends

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Published
21 October 2021

Last updated
9 November 2022 - Changes

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Contents

• Consolidation of operator complaints and disputes data October 2019 – September 2020

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• Executive Summary
• Recommendation
• Appendix 1
• • Gambling Commission, Contact Centre Complaints
  • Gambling Commission, Regulatory Return Complaints
  • Resolver
  • Alternative Dispute Resolution (ADR)
• Appendix 2 - Data source description
• Appendix 3

Executive summary

Contents

1. Introduction Report's introduction from the Young People and Gambling survey 2022.
2. Headline statistics Report's headline statistics from the Young People and Gambling survey 2022.
3. Presentation and interpretation of data Report's presentation and interpretation of data from the Young People and Gambling survey 2022.
4. Acknowledgements Report's acknowledgements from the Young People and Gambling survey 2022.

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Last updated: 9 November 2022

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