Report
Consolidation of operator complaints and disputes data October 2019 – September 2020
The purpose of this report is to look at all operator complaints and disputes received by the Gambling Commission and analyse key issues, themes and trends
Contents
Introduction
This report contains the findings from the Gambling Commission’s annual study, produced by Ipsos, exploring gambling behaviours among young people in Great Britain.
The survey examined gambling experience and behaviours, such as where young people gamble and with whom, perceptions of gambling and awareness of gambling advertising. The survey also asked a series of questions relating to potential issues associated with gambling and utilised the problem gambling screen Diagnostic and Statistical Manual of Mental Disorders 4th Edition - Multiple Response Juvenile (DSM-IV-MR-J) to classify gamblers as at risk or problem gamblers.
Since the last survey took place in 2020, the Commission has conducted a programme of research to improve the collection of official statistics around gambling participation.
The research was conducted in schools, with pupils completing online self-completion surveys in class. The study collected data from a sample of 2,559 11 to 16 year olds attending academies and maintained schools in England, Scotland, and Wales. Fieldwork took place between 14 March to 1 July 2022. Further details of the methodology, sampling and weighting processes, and sample profile are included in the Appendices of this report.
Last updated: 9 November 2022
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